Frequent Asked Questions
Access & Transportation
Is it possible to reach the hotel by public transport?
Yes, it is! If you're coming from Lisbon, simply take the train from Cais do Sodré to Cascais. From the train station, you can take bus number M27 and get off at the “Igreja Matriz” stop – the hotel is right in front. Alternatively, you can walk from the station, which takes about 13 minutes.
Where can I park my car?
The hotel offers valet parking for €22.00 per night. If you prefer not to use the hotel’s service, all street parking in the surrounding area is paid daily (including weekends and holidays) from 09:00 to 22:00.
I have an electric car – where can I charge it?
There are electric car charging stations right in front of the hotel, on the main street.
Where can I rent a bicycle during my stay?
The hotel works with an external company that provides bicycles. We recommend booking this service at least 24 hours in advance.
Children & Babies
Are children allowed at the hotel?
The hotel only accepts children aged 13 and above.
Are babies allowed at the hotel?
The hotel only accepts children aged 13 and above.
Hotel Services & Facilities
Does the hotel have an elevator?
Yes, the hotel has an elevator with access to all floors.
What are the breakfast hours?
Breakfast is served from 08:00 to 11:00.
Is breakfast a buffet?
Breakfast is à la carte.
Does the hotel have a restaurant? If so, what are the hours?
The hotel has one restaurant, serving breakfast from 08:00 to 11:00 and lunch from 12:00 to 14:30.
Is there a café or bar in the hotel? If so, what are the hours?
Yes, there is a Library Lounge where guests can enjoy drinks, and a rooftop (exclusive to guests) offering food and beverages.
Does the hotel offer room service?
Yes, 24-hour room service is available, with a limited menu overnight.
What are the hotel pool hours?
The pool is open from 08:00 to 20:00.
Is there a children’s pool?
No, the hotel does not have a children’s pool.
Does the hotel have a meeting room or workspace?
Yes, the "Pink Room" is ideal for meetings or guests who wish to work.
Does the hotel offer laundry service?
Yes. Laundry service is available Monday to Friday from 08:00 to 15:00. On Saturdays, clothes can be picked up in the morning and returned on Monday. Service is not available on Sundays or public holidays.
Can I request an iron to use in the room?
Yes, you can.
Can the hotel assist with booking tours, restaurants, transportation, or activities?
Yes, the front desk can assist with any activity the guest would like to do.
Can I rent a car through the hotel?
Yes, the front desk can assist with car rental services.
Does the hotel arrange transfer services?
Yes, the front desk can organize transfers or tours.
Does the hotel allow children?
The hotel only accepts children aged 13 and above.
Is babysitting service available?
If needed, the hotel can help arrange babysitting through an external provider.
Does the hotel offer wake-up calls?
Yes, it does.
Can I send a package to the hotel?
Yes, if necessary, the front desk will receive your package and place it in your room upon arrival.
Rooms
How many rooms/apartments are available for guests with reduced mobility?
There is 1 room adapted for guests with reduced mobility.
Can I request an extra bed in my room?
Only our Signature Suites can accommodate extra beds (in the living area).
What is the room cleaning policy?
Rooms are cleaned daily.
Are baby cots available?
No, the hotel does not offer baby cots.
Are bathrobes provided in the rooms?
Yes, all rooms come with bathrobes.
General Policies
Which credit cards are accepted by the hotel?
Visa, Mastercard, and American Express are accepted.
Are taxes included in the room rate?
The only tax not included is the city tax of €4.00 per person, per night.
What are check-in and check-out times?
Check-in is from 16:00, and check-out is by 12:00.
Is early check-in or late check-out available?
Early check-in and late check-out are not guaranteed unless the guest books the previous or following night, respectively. Otherwise, it depends on availability on the day.
Is there a place to store luggage?
Yes, the hotel has a luggage storage room.
What is the hotel’s policy on children?
The hotel only accepts children aged 13 and above.
Is smoking allowed in the hotel? What about electronic cigarettes?
Smoking is not allowed inside the hotel. For rooms with a terrace or balcony, an ashtray can be provided.
Are pets allowed?
No, pets are not allowed, except for guide dogs that are properly identified in advance and at check-in.
Is Wi-Fi free at the hotel?
Yes, hotel Wi-Fi is complimentary.
What should I do if I forget something at the hotel?
Please contact the front desk via email or phone to confirm the item and begin the return process (additional shipping costs apply).
Where can I send feedback about my stay?
Feedback can be sent to the front desk email: reservations@artsycascais.com or shared on TripAdvisor.